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February 20, 2018

When Michelle took over as VP of operations for a major retail company, within the first few weeks of her appointment she announced to her 10-person management team they needed to save a date in two months’ time for an off-site management retreat. She was taken aback when many members of her team voiced their displeasure. She and her new team were working well together, tackling several difficult challenges and making significant progress. The pushback she heard the most was that people didn’t...

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