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March 10, 2020

C'était juste une autre partie de hockey pour T.J. Sullivan lorsqu’il mettait son équipement de gardien de but. T.J. et ses coéquipiers, tous étudiants au secondaire, vivaient leurs rituels d'avant-match habituels. Ils étaient les visiteurs, donc ne pouvaient pas s'attendre à un accueil chaleureux des spectateurs.

Au milieu de la première période, le gardien de but de l'équipe à domicile s'est blessé et l'équipe s'est précipitée pour trouver un gardien de but. Un de leurs joueurs s'est porté vol...

October 6, 2017

J’ai récemment assisté à une partie de baseball entre les Blue Jays de Toronto et les Red Sox de Boston. Durant la session d’entrainement au bâton, un jeune homme en fauteuil roulant s’est retrouvé près de l’entrée de l’abri et du vestiaire des joueurs de Boston. Ce qui s’est ensuivi est une précieuse leçon de leadership qui s’adresse à tous.

Les joueurs ont quitté le champ par vagues et, tristement, la plupart ont marché près de l’individu placé sur leur chemin sans même sembler l’apercevoir, a...

May 31, 2017

La rumeur au sujet d’Alexis s’est propagée comme une trainée de poudre. Sa réunion avec le grand patron ne s’est pas bien déroulée, elle s’est mise dans l’embarras et son nouveau projet excitant a été rejeté en un temps record. Il semblerait qu’elle était mal préparée pour la rencontre, qu’elle ne connaissait pas la matière et qu’elle a tenté de bluffer le contraire… c’est du moins ce que l’histoire raconte… et maintenant, toute la compagnie parle d’elle.

Hélas, les commérages au sujet d’Alexis...

May 22, 2017

Workplaces have both written and unwritten rules that govern how people work together and how things really get done. The unwritten rules co-exist alongside the stated intentions that any employer or workplace puts forth in its vision and values, its processes and standard operating procedures and its codes of conduct and policies.

The unwritten or unstated code emanates largely from organisational culture and is shaped by the collective assumptions that are held and upheld through shared belief...

May 15, 2017

A job search can be a daunting task for any of us but when you are an introvert it may be doubly so. We immediately think of interviews, the art of small talk while networking and making direct approaches or cold calls to employers. But there may be even more stacked against the introvert.


First some clarity on introversion in relation to shyness. They are not the same. Introversion simply means that roughly half of us derive our energy from quiet alone time and prefer an intimate conversation...

May 8, 2017

Jamie’s first day on the job was disappointing. Seemingly endless forms to fill out, meeting way too many people in a blur of names and titles and worse of all eating lunch alone in the car. Jamie’s expectations and anticipation were sky high and this day seemed very disconnected from the highly engaging and friendly recruitment process.  


On Jamie’s first morning the supervisor had assured him she would have time for him later in the week but for now Jamie had a lot of reading to do in a meeti...

May 2, 2017

Une fonctionnaire cadre m’a confié que le défi de son rôle de chien de garde est sa tâche d’influencer le gouvernement du jour, ses membres élus et une bureaucratie tout entière pour qu’ils suivent, aussi strictement que possible, des lois qui sont parfois impopulaires auprès des électeurs. Elle a admis qu’influencer le comportement de plus de 10 000 personnes de la fonction publique était déconcertant et peut-être le plus grand défi d’une carrière remplie de succès à mener le changement et à ê...

May 2, 2017

A senior public official shared with me her role’s watchdog challenge given she is tasked with influencing the government of the day, its elected members and an entire bureaucracy to, as strictly as possible, follow legislation that is sometimes unpopular with the electorate. She admitted that influencing the behaviour of a nearly 10,000 person civil service was daunting, perhaps the greatest challenge of a very successful career of leading change and being at the forefront of important public...

April 25, 2017

Talking to employees and managers about performance management (PM) rarely elicits a great deal of enthusiasm. Many such programs, when they exist at all, are not synonymous with promoting engagement and higher performance nor are they seen as fueling future performance as they are often overly focused on the past.

However, there is somewhat of a revolution taking place where the very core assumptions of performance management’s purpose and approach have been challenged by research and the pract...

April 17, 2017

I recently asked a roomful of managers responsible for hiring and retaining talent for their organisations a routine question: Is employee turnover a good thing? The response I typically get, quite appropriately, is nuanced. Turnover is costly, upwards of 50% of the annual salary of the person being replaced and as much 200% depending on the role, its impact and the difficulty in replacing it according to many studies. People cite the importance of retaining people at a time when “wandering tal...

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