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April 5, 2019

“We cannot solve our problems with the same thinking we used when we created them.” - Albert Einstein

A January 2018 survey of business leaders by Harvard Business Review found they were very concerned about their people's problem-solving capability. It was reported as a bigger challenge than perennial tough ones like specialized recruitment, retention and employee engagement. Problem solving is what many people do for a living as well as in life, so you’d think we’d be pretty good at it, why is...

March 11, 2019


“There’s no crying in baseball”, that famous quote from the late Penny Marshall’s movie A League of Their Own may apply to a baseball movie but just the opposite appears true for most workplaces.

A 2018 survey over 3000 people in both the USA and Canada by Accountemps showed close to half of those polled admitted to crying on the job and an equal number owned up to losing their temper at work, mostly directed at their colleagues.

Workplaces can be emotional places, some more so than others...

January 30, 2019

The Gramercy Tavern is a famous New York city landmark, but it is also known as a special ops site for the culinary world. It is not unusual for a front of house server to train for six months before being given their first shift. The restaurant is also known for a pep talk a server hears after their demanding training and just before their first shift is about to begin. Servers are told that the odds are the shift will not go perfectly. They are also told to ask for help 10 times and that aski...

December 20, 2018

Like most years, my compelling business books of 2018 contain accomplished authors from a wide variety of backgrounds. Co-CEO’s of a successful software company urging us to “choose calm”, world class leadership practitioners from some of the globe’s  leading companies, rock star academics reminding us to be daring, humble and vulnerable, a workplace culture author whose claim to fame is…being an author.

In all cases there is either great storytelling or solid scientific evidence (or both) to st...

June 27, 2018

It's one of my favorite times of the year when I get to share my picks for summer reading.  No romance or mystery novels just an impressive list of mostly 2018 books on how women can build their careers, how we can all improve our timing and become great at work and the science in getting people to help us with whatever we’re trying to achieve.

1. When: The Scientific Secrets of Perfect Timing by Daniel Pink. Have you ever wondered when the best time is to ask the boss for a raise, when to start...

May 7, 2018

After a lengthy and notable career with a large employer, Manu had enough of the 9 to 5 office based work life. The team was great, the work was interesting, but it was time for something different. Too young and energetic to retire, Manu imagined a role with more freedom and more time working from home. But did such a role exist?

Initially, what came Manu’s way were part time contracts, still office bound and not quite right. Then it happened. Manu landed the kind of role that enabled the flexi...

April 16, 2018

Albie’s annual visit to the tax accountant is usually enjoyable enough but this year, discovering how superstitious accountants can be, made it amusing as well. When Albie routinely pulled out this year’s receipts and statements in a red file folder there was an audible gasp in the room. As the file was handed over there was even a noticeable reluctance to handle it. Albie was informed that the use of red file folders was frowned upon in the accountant’s office as it was unlucky given the in th...

March 20, 2018

Ari et Sydney ont tous les deux des difficultés au travail. Toutes les personnes qui connaissent et travaillent avec Ari sont émerveillées par ses habiletés sociales sans effort, sa capacité éprouvée de communicatrice et sa perspicacité raffinée envers les autres.

Sydney fait avancer les choses. Ce nouveau gérant est vénéré pour un désir profond de faire avancer les choses et pour des antécédents éprouvés à surmonter les obstacles les plus ardus.

Ari excelle à bâtir des relations, mais ne se conc...

March 19, 2018

Ari and Sydney are both struggling in their jobs. Everyone who knows and works with Ari marvels at Ari’s effortless social skills, demonstrated capability as a communicator and a refined insight into others.

Sydney gets stuff done. This new manager is revered for an acute desire to move things ahead and a proven history of overcoming even the most daunting of obstacles.

Ari excels in building relationships but lacks a focus on results and Sydney is all about deliverables, but social skills are no...

February 20, 2018

When Michelle took over as VP of operations for a major retail company, within the first few weeks of her appointment she announced to her 10-person management team they needed to save a date in two months’ time for an off-site management retreat. She was taken aback when many members of her team voiced their displeasure. She and her new team were working well together, tackling several difficult challenges and making significant progress. The pushback she heard the most was that people didn’t...

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