Why Unconscious Bias Matters

Danielle, an experienced and effective hiring manager in a very competitive sector has just come to the realization that her employee selection process has been flawed from the get go. It dawned on her as she was preparing to conduct performance reviews that the bulk of her team could be described as book smart, quiet and mostly all graduated from the same high school and university. She realized that her team members were very much like her. For several years, she has let her affinity bias sway her towards candidates who reminded her of herself. Until she looked at the entire group she would have simply said that she had hired several people whom she liked, were well-qualified and would get

The Language of Work

Have you ever found yourself in a workplace setting and suddenly realized that those around you were speaking in such a way that although it was in your language, the words being used were meaningless for you while everyone else seemed to fully understand the conversation? A colleague spoke to me recently about her return to work after a considerable absence from the sector only to find that the combination of abbreviations, industry specific jargon and “empty speak” (which I recognize may illustrate the point of using words that seem meaningless only too well) had her feeling excluded, misinformed and old. Workplaces are renowned for their own language and linguists, as well as organization

Making & Breaking Promises at Work

Integrity is often identified as a core value by employers. It gets defined as “walking the talk” or “doing what you say you will do.” Although those descriptions are quite fitting I was taken recently by a manufacturing firm who simply say in their statement of values “we keep our promises.” More specifically they “keep their promises” as a way to build and strengthen relationships but the clarity of the promissory statement got me thinking about the promises we make and break in the workplace. I put the question to a group of 35 leaders from front line to middle management and executives in a recent workshop in yet another one of my unscientific yet highly informative surveys. What are th